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Privacy Policy

Effective Date: 01.01.2025
Company Name: Moto Balkans OOD
Website: https://www.motobalkans.com

1. Who We Are

 

Moto Balkans OOD is a company registered under Bulgarian law, providing motorcycle rentals, motorcycle trips and other related services. We are the Data Controller for the personal data collected through this website.

Contact Information:
Moto Balkans OOD
Email: motobalkans@gmail.com
Phone: +359 884 566008
Address: 5 Maglen Str., 1216 Sofia, Bulgaria

Moto Balkans OOD (“we”, “us”, or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the EU General Data Protection Regulation (GDPR) when you visit or use our website, motobalkans.com

2. What Data We Collect

 

We collect and process the following types of personal data:

  • Reservation Data: Name, email address, phone number, travel dates, selected services, and any additional information you submit via our booking forms.

  • Communication Data: Any messages, emails, or inquiries you send us.

  • Technical Data (automatically collected): IP address, browser type, time zone, device information, and usage patterns (collected via cookies and Wix analytics tools).

3. How We Collect Data

  • Directly from you: when you fill out forms on our site (e.g., reservation requests or contact forms).

  • Automatically: through Wix and third-party tools using cookies or analytics (see our Cookie Policy).

4. Why We Collect Your Data

We process your personal data for the following lawful purposes:

PURPOSE

 

To process and confirm reservations

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To respond to your inquiries

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To send important service updates

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To comply with legal obligations (e.g., tax regulations)

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To improve website functionality and analyze usage

LEGAL BASIS

 

Performance of a contract

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Legitimate interest

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Legitimate interest or contract

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Legal obligation

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Consent (via cookies)

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5. Who We Share Your Data With

We do not sell or rent your data. We may share data with:

  • Wix.com Ltd., our website hosting and platform provider, which stores data in secure servers located in the EU or other GDPR-compliant jurisdictions.

  • Third-party service providers (e.g., payment processors, email services) strictly as needed to operate our services.

  • Authorities, when legally required to do so (e.g., for invoicing or law enforcement).

6. How Long We Store Your Data

We retain personal data only as long as necessary:

  • Booking and invoicing data: 5 years (required by Bulgarian tax law)

  • Contact form submissions: up to 1 year, unless continued communication justifies longer retention

  • Analytics data: according to cookie settings and tools (e.g., Google Analytics/Wix Analytics)

7. Your Rights Under GDPR

You have the right to:

  • Access the data we hold about you

  • Correct inaccurate data

  • Request deletion of your data (“right to be forgotten”)

  • Object to or restrict processing

  • Withdraw consent at any time (e.g., for marketing)

  • File a complaint with a supervisory authority (in Bulgaria: CPDP – Комисия за защита на личните данни)

To exercise any of these rights, contact us at: motobalkans@gmail.com

8. Cookies & Tracking Technologies

We use cookies and similar tools provided by Wix and third parties to analyze traffic, improve functionality, and personalize user experience.

You can manage your cookie preferences at any time via your browser settings or the cookie banner.

For more, see our Cookie Policy [link to separate page or section].

9. Data Security & HTTPS Encryption

We are committed to protecting your personal data through appropriate technical and organizational measures.

Our website is accessed via a secure HTTPS (HyperText Transfer Protocol Secure) connection. This means:

  • All communication between your browser and our website is encrypted using SSL/TLS protocols, helping to protect your data from unauthorized interception or tampering during transmission.

  • The padlock icon in your browser address bar confirms the secure certificate is valid and active.

In addition, Wix, our platform provider, implements industry-standard security features, including:

  • Regular system monitoring

  • Encrypted storage

  • Protection against common web vulnerabilities

  • Compliance with ISO 27001, PCI DSS, and GDPR standards

Despite these protections, please note that no online platform can guarantee 100% security. We recommend using strong passwords and avoiding sharing sensitive information over unsecured networks.

10. International Transfers

If data is transferred outside the EU (e.g., to Wix servers or email tools), we ensure adequate protection is in place via Standard Contractual Clauses or similar safeguards.

11. Policy Updates

We may update this Privacy Policy from time to time. You will be notified of significant changes via the website or email.

12. Contact

If you have questions or concerns about how we handle your personal data, please contact:

📧 Email: motobalkans@gmail.com
📍 Address: 5 Maglen Str., 1216 Sofia, Bulgaria

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